General terms & conditions

Warranties/Returns/Exchanges

Goods

Defective or damaged goods may be returned or exchanged. Warranties on defective or damaged goods are provided by the manufacturer and does not include shop applicable labor fees. Other goods may be returned within 7 days of the purchase date with,

      • Original receipt
      • Original packaging
      • Un-used

Bicycles

We specialise in matching a rider with a bike that fits the purpose of that rider, therefore all bicycle sales are final. No return or exchange on bicycles.

The purchase of a bicycle from San Diego Bike Shop includes a Lifetime minor adjustment warranty. Minor adjustments may includes safety check, brake, shifter adjustments or tire inflation, however it does not include wear/tear, damages, flat repairs or recommended annual tune up.

 

Special Orders

We require a 25% down payment on special orders.

      • Special orders may not be cancelled, unless defective or damaged
      • No refund on special orders
      • Items must be picked up within 15 days.

Prices

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your On Line Account.